Coronavirus (COVID-19) Customer Information
First Call Home Services, like most Australian businesses, is taking the risk of Coronavirus very seriously. Our priority is always the safety and well being of our customers, participants and team members.
We are taking steps to prepare and respond, doing our bit to help contain the virus and keep the community safe. It is now an appropriate time to start talking about the potential impact of Coronavirus and how First Call Home Services is preparing.
We want to take a proactive approach, rather than causing unnecessary panic.
WE ARE TAKING SENSIBLE PRECAUTIONS
Fortunately, none of our team has contracted COVID-19 and our preparedness is not due to any specific incident. We are taking precautionary measures to ensure we can continue to deliver a high level of service to you.
We are taking the advice from the Australian Government. All members of the community should practise good personal hygiene to protect against infection. Good hygiene includes regularly hand your washing with soap and water, as well as appropriate cough etiquette.
All First Call team members have been advised and updated on precautions that are appropriate to help minimise risk to our customers and themselves.
THE POTENTIAL IMPACT UPON YOUR SERVICE
Like many businesses in Australia, there will likely be some impact upon our Company and how we deliver services as a result of the Coronavirus (COVID-19).
We are mindful that some of our customers and participants may be vulnerable due to existing or underlying medical conditions. As a result, we are taking all precautions to prevent the spread of Coronavirus, just as we do for all other forms of illness.
In the coming weeks, you may experience the following:
– Temporary suspension of scheduled visits for cleaning or yard maintenance.
– Temporary reallocation of a service to a new team member, where an existing team member may be unwell or unable to attend.
– Changes in the availability of common household cleaning items.
Please know that our administration support team will work hard to ensure that you are kept up to date about your services and any potential changes that may impact on you and your household.
PLEASE ADVISE US IF A MEMBER OF YOUR HOUSEHOLD IS UNWELL
If you or any member of your household become impacted by the Coronavirus, please contact our Support Team on (07) 3708 1060 to discuss.
We will work with you to ensure that we can minimise any impact to your ongoing service.
We are continuing to monitor the situation locally to ensure that we are taking care of our team, customers and participants.
CONTACT OUR TEAM IF WE CAN ASSIST
We are always willing to discuss if you have any questions about your service.
Call: (07) 3708 1060