Important Information for our NDIS Services

As a registered provider for National Disability Insurance Scheme (NDIS) services, we take our responsibilities to be transparent and helpful seriously.

On this page, you will find important information and documents relevant to our NDIS supports. Click the links below to view each document or policy:

Participant Handbook

Our Complaints & Feedback Policy (including information on how to make a complaint)

Complaints / Feedback Form

We encourage all participants and customers to contact us to discuss any concerns that you may have about your service. Most concerns can be easily resolved with a simple phone call or email.

Have Questions?

If you as a participant, or a participant’s representative, have any questions about our services, policies or procedures, we encourage you to contact us to discuss your questions.

Our team can be contacted in a number of ways:

Phone (07) 3708 1060 (Monday to Friday, 9.00am to 5.00pm)
Post/Mail First Call Home Services, PO Box 610, Coorparoo, Qld, 4151