First Call Home Services

Your trusted home cleaning service in Ipswich, Toowoomba, and nearby areas. Proudly NDIS-registered and a DVA domestic assistance provider.

Category: Our Business

  • End of Year Closure Details

    We would like to provide our customers and participants with an update regarding our planned end of year closure for the Christmas and New Year break.
     
    We will close for the holidays from Thursday, 25 December 2025.
    We will reopen and begin offering our services from Monday, 5 January 2026.
     
    During our closure no services will be provided.

    Please also be advised that some individual Cleaners and Gardening team members may take additional leave around this period. Over the next few weeks, we will review any services planned for this period and adjust them as required.
     
    If you are planning to take any holidays in December or January and need to place your service on hold, please let us know and we can review your schedule for you.

    As always, you are welcome to call us to discuss your service on (07) 3708 1060 or by emailing us at team@firstcallhomeservices.com.au.

    We know that this time of year can be busy, so if you have any questions, please let us know.
     

  • Easter Trading Information

    We would like to provide an update regarding the upcoming series of Public Holidays coming in April and May.

    We will be closed on the following public holidays:

    – Friday, 2 April 2021   (Good Friday)
    – Monday, 5 April 2021       (Easter Monday)
    – Friday, 16 April 2021   (Toowoomba Region only – Show Holiday)
    – Monday, 26 April 2021       (ANZAC Day)
    – Monday, 3 May 2021       (Labour Day)
    – Friday, 14 May 2021   (Ipswich Region only – Show Holiday)

    As is our usual practice, no cleaning services will be provided on these public holidays.

    Should you wish to reschedule a specific service, please contact us to discuss.

    Please note that due to the high number of public holidays occurring in April and May, it may not be possible to reschedule all visits, but we will try our best to consider what options may be available for you.

    As always, you are welcome to call us at anytime to discuss your bookings on (07) 3708 1060 or 1300 654 173 or by emailing us at team@firstcallhomeservices.com.au

    New quote requests and bookings can be made online through our website. Real Estate agency work orders will continue to be reviewed and responded to during the public holidays. Our inbox and phone service will be monitored for any urgent matters.

  • 2018 End of Year Closure Details

    It’s nearly the end of the year again!

    As such, we would like to provide our customers with some early advice regarding our planned end-of-year closure for the Christmas and New Year break.

    We will close from Saturday, 22 December 2018 through till Tuesday, 1 January 2019 (inclusive).

    We will reopen and begin offering services again on Wednesday, 2 January 2019.

    Please also be advised that some individual cleaners and yard team members may take additional leave around this closure period. We will review all planned services for this period over the next few weeks to ensure that you have an extra set of helping hands right when you are getting ready for the holidays!

    As always, you are welcome to call us at anytime to discuss your bookings on (07) 3708 1060 or by emailing us at team@firstcallhomeservices.com.au

    New estimate requests and bookings can be made online through our website. Real Estate agency work orders will continue to be reviewed and responded to during the closure period. We will monitor our inbox and phone service throughout the break for any urgent matters.

    We wish all of our customers, employees and support team all the best for the holidays. We look forward to seeing you all again in 2019.

  • Tips for selecting a quality Bond Cleaning service provider

    We have been assisting quite a number of customers recently to rectify the works of other cleaners or home service businesses. One of these companies didn’t even turn up! These “cleaning companies” make all sorts of claims but often stumble when it really matters.

    In our time providing bond cleaning services for Ipswich, Forest Lake and Springfield Lakes, we have seen many cleaning providers come and go and have seen the good, the bad and the ugly. For our local customers, here are our top tips when selecting a quality bond cleaner for your end of lease needs.

    What’s in a warranty?

    Be sure to check the details of what the cleaner will do if something doesn’t go right. Bond back guarantees are not ideal. Ensure that your cleaner offers a rectification or satisfaction guarantee. Bond refunds are not just associated with cleaning. They also involve maintenance, repairs and rent payments.

    Are they local and do they genuinely employ their staff?

    Companies that ‘subcontract’ cleaners are regularly plagued with issues associated with poor quality workmanship and often do not have the necessary equipment to deliver a quality job. Bond cleaning requires effort, commitment and the right equipment.

    Can you contact them?

    Another common issue is that of communication. Do they answer their phone and emails regularly? You should be able to reach your cleaner by phone. It’s common in our industry for cleaners to take deposits (or full payments!) and just not show up on the day of the clean.

    Check the inclusions of their bond cleaning services

    There shouldn’t be any surprises when it comes to understanding what you will get as part of your booked service. A good cleaning company will be transparent and happy to discuss your specific needs.

    Get it in writing!

    A good cleaning company will have a clear offering and will be willing to back it up with a clear email noting all of the details. Cleaners who deal in text messages only are bound to be problematic if you need to reach them after your clean. Cleaners should also provide a genuine invoice, helping to keep your Property Manager happy.

    Think we can help? Give us a call on (07) 3708 1060.

  • We are looking for a Gardener in Ipswich

    With an increased number of customers due to our growth with our NDIS (National Disability Insurance Scheme) service offerings, we are looking for somebody to assist with our regular weekly, fortnightly and monthly gardening and yard maintenance clients.

    This will be a subcontracting opportunity for the right person to join our team on an hourly rate basis. Here is what we are looking for:

    – You will have your own equipment (e.g. lawnmower, whipper snipper, blower/vac).
    – You will hold Public Liability Insurance.
    – You will have an ABN.
    – You can be either registered for GST or not registered for GST.
    – Be comfortable to provide clients with service in the Ipswich region, traveling as required.
    – Have a professional, polite and courteous nature to assist our NDIS clients.

    We offer our services on a Monday through Friday basis, during general business hours.

    If you think this opportunity might suit you, please get in touch with Aaron Athorn, First Call’s owner, by calling 07 3708 1062.

    To learn more about our NDIS services, click here.

  • 2017 End of Year Closure Details

    The end of the year is almost here!

    For that reason, we would like to provide our customers with some early advice regarding our planned end of year closure for the Christmas and New Year break.

    We will close from Saturday, 23 December 2017 through till Tuesday, 2 January 2018 (inclusive).

    We will reopen and begin offering services again on Wednesday, 3 January 2018.

    Please also be aware that some individual cleaners and yard team members may be taking additional leave outside of this period. Over the next few weeks, we will review all services planned for this period to ensure that you have that extra set of helping hands right when you are running around and getting ready for the holidays!

    As always, you are welcome to call us at anytime to discuss your bookings on (07) 3708 1060 or 1300 654 173 or by emailing us at team@firstcallhomeservices.com.au

    New quote requests and bookings can be made online through our website. Real Estate agency work orders will continue to be reviewed and responded to during the closure. Our inbox and phone service will be monitored through the break for any urgent matters.

    We wish all of our customers, employees and support team all the best for the holidays. We look forward to seeing you all again in 2018.

  • First Call becomes a registered provider for the National Disability Insurance Scheme (NDIS)

    First Call Home Services is pleased to announce that the Company has recently been approved as a NDIS Registered Provider for home assistance and household tasks for participants in the Ipswich, Toowoomba and Western Brisbane regions.

    First Call’s Managing Director, said that the Company was excited to be able to offer National Disability Insurance Scheme (NDIS) participants with a trusted, quality home care service. 

    “First Call has had a strong history of providing quality, in-home assistance services, including to members in the aged care community,” he said.

    “We are proud to provide in-home assistance services to participants of the National Disability Insurance Scheme, aimed at helping them to remain independent in their own homes, by assisting with domestic activities. We will work with each participant to customise a service plan that meets their individual needs”.

    Participants of the NDIS can access the Company’s home cleaning and gardening and yard maintenance services throughout the Ipswich, Springfield and Western Brisbane regions, along with cleaning services in Toowoomba.

    First Call Home Services has always had strong ties to our local community and is proud to also support disability services.

    First Call Home Services plans to continue its growth into other areas of South East Queensland, along with providing a wider variety of services for our local customers. First Call is not a franchise business and chooses to employ it’s team members, providing long term career opportunities for its people and the community.

    To learn about the NDIS, visit the National Disability Insurance Scheme website at http://www.ndis.gov.au

    For more information or media enquiries, please contact First Call Home Services on 07 3708 1060.